Prepare with the context already recorded
Eligible upcoming meetings can receive an AI brief drawing on available client context and open items. Check it against the record and add the questions you want to explore.
Keep the relationship moving
Walk into the review with the preparation already started.
Stop rebuilding the client story before every review. Ledger Black tracks review dates, schedules configured outreach and preparation tasks, and prepares client briefs for eligible upcoming meetings. Open the relationship with its history and outstanding work in view. Spend your preparation time on the decisions that need you, rather than assembling the record again.
Give ongoing service a visible rhythm
Use review dates, scheduled outreach and preparation tasks to organise the next contact. Policy anniversary and renewal alerts help identify further reasons to check in.
Keep the agreed actions together
Carry review notes, tasks and draft communications into the client workflow, with your team responsible for confirming owners, dates and messages.
Inside the workflow
Less between you
and the work that matters.
Prepare before the review conversation
The configured servicing cadence schedules outreach and preparation tasks around review dates. A daily job prepares AI context for eligible upcoming meetings that do not already have a brief and emails it to the adviser. Anniversary and renewal alerts also help surface clients for attention. Brief availability depends on eligibility, recorded information and successful processing; your team checks the context and completes the preparation.
Research the questions this client brings
Use available research tools to find policy wording by provider, product and policy era, then inspect the source documents and relevant replacement considerations. Fund and rate information available through configured data sources can support the discussion. Check dates, coverage and the client’s actual policy before relying on a finding. Your team directs this research today; automatic research packs ahead of each client review are planned.
Help the team carry the conversation forward
Preparation, meeting records and agreed next steps stay connected to the client, accessible to people with the right permissions. Review extracted facts and proposed actions, confirm who will do what and use a draft email to summarise the next steps. Assistant changes and sends require the appropriate approval. Separately configured outreach automations follow their agreed triggers and settings.
The detail matters
Good questions.
Straight answers.
Scope, setup and responsibility. Know where the boundaries are before you begin.
What actually happens automatically before an annual review?
Review dates are tracked, and the configured servicing cadence schedules outreach and preparation tasks. A daily job generates and emails AI context for eligible upcoming meetings that do not already have a brief. Anniversary and renewal alerts run across the book. These workflows depend on setup, eligibility and successful processing; they do not guarantee a complete research pack or finished review preparation.
Is a full market research report generated for every client before every review?
No. Your team directs research using available retrieval, comparison and citation tools, and checks the source evidence. Automatic research packs for each client ahead of every review are planned and are not a current capability.
How do we know the policy information is current?
Research uses documents available in your knowledge library. Match the provider, product variant and policy start year, then check effective dates and wording against the client’s actual policy. Open and inspect the cited source; a retrieved document or citation alone does not establish that the information is current or applicable.
Who controls access, follow up and the advice?
Your practice does. Company, role and client permissions govern access, with separate boundaries for the global Virtual Assistant and the AI Assistant within a client record. Assistant reads can run within permitted scope; record changes and outbound messages require the appropriate approval. Outreach automations you have separately configured can run on their own triggers. Your advisers remain responsible for suitability and advice decisions.
The next conversation
Your practice.
With more room for advice.
Tell us about your team, your clients and the work getting in the way. We can explore the fit together, with scope and costs agreed before you commit.
Enquire about the next intakeHow the move works